Policies & Procedures

PAYMENT
We accept Paypal or Venmo to secure your requested event date/time. We also accept credit cards but there is a 3% fee added to the total invoice. Payment in full or deposit must be made or the request will be subject to cancellation.

CANCELLATION/REFUND/RESCHEDULE POLICY:
Please be aware that if you cancel your party, you will only be refunded what you pay minus the $100 deposit. The deposit is nonrefundable. 

There will be NO REFUND if the event is canceled within 7 days of the scheduled event.

Triangle Mobile Gaming will make every possible effort to reschedule your event, without penalty, to another date should we determine we need to reschedule.

PRIVACY POLICY
Triangle Mobile Gaming is committed to protecting your personal information. We use your information that we collect on the site to make bookings with Triangle Mobile Gaming as easy as possible. We don’t give your personal information to anybody. Privacy is very important to us.

DAMAGE/INJURY
Triangle Mobile Gaming will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Triangle Mobile Gaming reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Triangle Mobile Gaming assumes no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK
Triangle Mobile Gaming doesn’t allow food or drinks in the video game trailer. Please have party guests eat or drink outside our trailer. We want to keep the trailer in good shape for future parties.

ALCOHOL/DRUGS
You may have alcohol at any Triangle Mobile Gaming event, however, drugs of any nature will not be tolerated at our events. If an employee has observed use of illegal drugs, we will terminate party immediately.  If deemed necessary we also reserve the right to shut down any party if the use of alcohol is deemed excessive or unsafe.  Alcohol used by people under the age of 21 is prohibited and real result in termination of the party as well.

INCLEMENT WEATHER

Our state of the art trailer can handle all weather conditions, however, there may come a time where the weather just doesn’t cooperate at all with your scheduled party time. In the event of severe weather, we have the right to reschedule your party to guarantee the safety of your guests and our employees. If you know you’re expected to have really bad weather in the forecast, reach out to us ahead of time to reschedule.

TIPS
Our employees are there to make sure that your group is making the most fun of our video game mobile theater.  Tipping for good service is very thoughtful, however, it is not required.

SUPERVISION
Triangle Mobile Gaming does require a responsible adult to be present inside or outside the trailer always for children (15 and younger). Parents will need to be on the property and available for children 16-17 years of age.

ONLINE GAMING
Fortnite & other popular online games are single player; therefore, it limits the amount of guests to play per screen. It’s recommended that you limit guests to 8-10 players max to ensure everybody has a great time if you’re throwing a fortnite party.

TRAILER PARKING AND DRIVEWAY ACCESS
We need a safe and approved place to park from the property owner. We also need a level area to park our truck and trailer on.  We need approximately 60 feet of space for setup. If we don’t have adequate room to set up we will have to turn around and go home.  We will not travel on any unpaved surface or go down a single-lane access roads or driveways due to safety concerns for our employees and our trailer.

Booking any party means that you’re in agreement with all our policies.